How can we help?

1. Contact support

Email us with a clear description of the issue. If relevant, include the Eggsaurus version/build shown in the game, your Android version, device model, what you expected to happen and the steps that reproduce the problem.

Never send your Google password, full payment-card number, Ad ID or government ID. A screenshot is useful only if it does not contain sensitive information.

2. Quick fixes

3. Premium Forever purchases

Premium Forever is a one-time, non-consumable purchase named premium_lifetime. It starts each run with four hearts and removes all Eggsaurus banner, interstitial and rewarded-ad prompts. It is not a subscription.

Restore an existing purchase

1. Confirm Google Play is signed in with the account that bought Premium.
2. Open Eggsaurus and tap the Premium badge on the main menu.
3. Tap Restore Purchase and wait for Google Play to respond.

If restoration still fails, email us with the approximate purchase date and the Google Play order number (usually beginning with GPA.). Do not send payment card details. Charges, payment methods and most refund decisions are handled by Google Play under its policies and your statutory consumer rights.

Google Play purchase help is available at Google Play Help.

4. Ads and privacy choices

Free players may see a main-menu banner, occasional full-screen ads and optional rewarded ads for an extra heart or revive. You never have to watch a rewarded ad to submit a score or use the leaderboards. Premium Forever removes all Eggsaurus ads and ad prompts.

Where required, Google’s consent message appears before ads are requested. The Privacy control in Rankings opens the full Eggsaurus policy, and Android and your Google account provide advertising privacy settings. For details, read the Eggsaurus Privacy Policy.

To report an inappropriate ad, note the time, country and what the ad promoted. If possible, include a screenshot without sensitive data. We cannot investigate an ad from a description such as “the last ad” alone.

5. Player names and rankings

Eggsaurus generates a player name on first launch. You can edit it from the Rankings screen. Names must be 3–24 characters and may use English letters, numbers, spaces, underscores and hyphens. Offensive names and attempts to impersonate others may be rejected or removed.

Player name, best score, best egg count, country/region and rank are public. Country and region are derived from the device locale; Eggsaurus does not use GPS or IP geolocation for rankings. Do not use a real name, email address, phone number or other personal details as your player name.

6. Delete your Eggsaurus data

Eggsaurus does not create an email/password account. It creates a random anonymous player ID on the device for online rankings. You can request deletion of the leaderboard profile linked to that ID at any time.

What we delete

After we verify and complete a valid request, we delete the matching leaderboard profile, public player name, country/region, best score, best egg count and submitted score history from systems we control. This removes the profile from Eggsaurus leaderboards. Requests are normally completed within 30 days.

What this does not delete

• Local game data: remove it separately through Android Settings → Apps → Eggsaurus → Storage → Clear storage, or uninstall the game.
• Google Play purchases: Google may retain transaction records for legal, fraud-prevention and account purposes. Deleting leaderboard data does not cancel, refund or remove your Premium entitlement.
• Google advertising data: use Google and Android privacy controls or contact Google regarding data it controls.
• Required records: we may retain the minimum information necessary to comply with law, resolve disputes, enforce rights or prevent abuse, and will tell you if this applies.